Exchange Policy

  1. Exchange Conditions:
    • Products must be unused and undamaged.
    • They should be in their original packaging with all accessories.
    • Request for exchange must be within 48 hours of receiving the order.
  2. Exchange Procedure:
    • Contact our customer service for exchange.
    • Arrange exchange process.
    • Customer bears shipping costs.
  3. Shipping Fees:
    • Customers pay for shipping to us.
    • Fees range from 25 AED to 50 AED based on location.
  4. Exceptions:
    • No exchanges for opened or used products, except for defects.
  5. Quality Control:
    • Products undergo strict quality checks.
    • Each product meets our standards before delivery.
  6. Support:
    • Contact us via WhatsApp or social media for assistance.
      This policy ensures a comfortable shopping experience with the option of reliable exchanges if needed.